Regulatory information
To make your journey through our website as efficient as possible we have created a page that includes all of the regulatory information that we have on the website so that it can be accessed easily.
Standards of performance
The listed documents are avaialbe through the Find out more link.
- Statement of the arrangements for access to premises
- Guaranteed Standards - Notice of Rights, a copy of the statement (rights to supply restoration, keeping appointments)
Distribution Code - Code of Practice
For information regarding the distribution code of licensed electricity distribution operators of Great Britain.
Safety and security of supplies enquiry service
We aspire to get it right first time for every customer query, every time. To help you, we’ve created a handy guide to customer services, including the numbers you need to call in an emergency.
Priority Services Register
Our Priority Services Register provides extra support for vulnerable customers during power cuts.
Here you can find our Annual Vulnerability Report and details of how PSR customers can become registered, who is eligible, and information that can be requested.
Help available during an unplanned power cut
When the power you need isn’t there, we’re here to help. Here, you’ll find leaflets and videos with information on what to do and who to speak to if you experience a power cut.
Business Plan Commitment Reporting
As a regulated business our revenue is governed by a price control mechanism administered by Ofgem. On an annual basis we publish performance information, detailing our progress against the commitments that we made within our RIIO-ED2 business plan.
Innovation Strategy
The listed documents are avaialbe through the Find out more link.
- Innovation Strategy
- Electricity Network Innovation Strategy
Smart meter strategy
Our smart meter strategy explains how we plan to ensure we meet the expectations laid out by the Government.
Annual Environmental Report
View our environmental performance data for the financial year 1 April 2024 to 31 March 2025. Alongside this, we provide details of our approach to deliver against our core commitments and a summary of planned activities in these areas.
Digitalisation Strategy
Access our latest Digitalisation Strategy f and an archive of all published versions.
Digitalisation Action Plan
We have set out our long term ambitions as part of our Digitalisation Strategy, our action plan sets out how we will achieve this.
Annual summary of NIA activity
All energy networks produce an Annual Innovation Report for each regulatory year which meets the minimum requirements set out in the Ofgem Network Innovation Allowance (NIA) Governance Document. Our report gives us the opportunity to showcase our innovation projects and the learnings we’ve gained from them within that time period.
Connection Charging
The listed documents are avaialbe through the find out more link.
- Statement on Connection Charging Methodology
- Connection Charging Statement
Distributed Generation: Connections Guide
The DCODE (The Distribution Code of Licenced Distribution Network Operators of Great Britain) website hosts DG Connection Guides available for download.
Competition in Connections Code of Practice
The Competition in Connections Code of Practice was developed through the Electricity Networks Association, in consultation with stakeholders, and approved by Ofgem.
Major Connections Annual Report for preceding Year
Each year, we publish our Major Connections Annual Report to provide stakeholders with a transparent update on our progress against the Major Connections Strategy and our performance across key regulatory metrics.
Use of system charges
The listed documents are available through the find out more link.
- Use of System Charging Statement
- Statement on Use of System Charging Methodology
- Common Distribution Charging Methodology
- EHV Distribution Charging Methodology
- ED2 Price Control Financial Model containing the value of Allowed Revenue (put with the Use of System Charging Statement) and PCFM Variable Values
DSO publications
A library of documents covering the following areas and more:
- Coordination Register for Whole Electricity System
- DSO Performance Panel Submission and outcomes of invetsement decisions
Long Term Development Statement
The Long Term Development Statement is compiled to assist current and future users of National Grid Electricity Distribution’s (NGED) network to identify and assess opportunities available to them for making new or additional use of our distribution system.
Network Development Plan
The Network Development Plan (NDP) is our ten year plan of how we will develop our network. It is the second staged of our investment planning process.
Here you can see methodology, assumptions, DFS, infrastructure, data & consultation responses
Procurement and use of Distribution Flexibility Services
In line with our licence condition C31E, we are required to report on the Flexibility Services we intend to procure and have procured.
Losses
Losses arise on the electricity distribution network due to a combination of technical and non-technical reasons. View our Management and Strategy, Relevant Theft, and Actions of Losses.