
Support with energy bills
At National Grid, we recognise that energy bills are on the rise. For our customers with low incomes, energy bill support can be incredibly helpful and necessary. This is why we have compiled a list of current UK Government energy bills support schemes, with a breakdown of the requirements for each.
We have also implemented our own schemes and created accessible resources for support with your energy bills.
UK Government support with energy bills
The UK Government currently provides three different types of energy bills support: energy bills support schemes, energy-saving home improvements and support funds/payments. See a full breakdown of the government support you can receive below.
Warm Home Discount Scheme
Your energy supplier will apply a one-off £150 discount to your electricity bill for winter 2025 - 2026. The money is not paid to you; it is sent directly to your energy bill provider. You are eligible if you are on a low income or get the Guarantee Credit element of Pension Credit. Contact your supplier for more information on how to apply for the scheme if you have a pre-pay or pay-as-you-go meter.
The Energy Company Obligation
You may be able to get financial help with energy-saving home improvements, such as insulation work or the repair or replacement of your boiler. You could be eligible for government support if you claim certain benefits or live in private housing. To apply, contact your local council or energy supplier to find out if they’re participating in the scheme.
Warm Homes: Local Grant
This is only available in England for those who meet the eligibility criteria and whose local councils have the available funding. Should these stipulations apply, your council will arrange a home survey to assess how your home could be made more energy efficient. If they find improvements to make, your local council will organise and pay for the work.
Household Support Fund
Your local council will financially support your essential costs, such as water and energy bills, food and other vital items. Funding is for anyone who is vulnerable and cannot afford essentials. Individual councils have different eligibility criteria, so you will need to contact yours about this support.
Cold Weather Payment
If you’re eligible, you should receive £25 for every 7 days of very cold weather (until 31st March 2026) automatically. This means if the weather falls to zero degrees Celsius or below for 7 consecutive days, you’ll receive a payment.
National Grid’s energy bills support
We understand how difficult the winter months can be, especially for those on low incomes who require help towards their energy bills. See below a list of ways we can support energy bills for our UK customers.
Priority Service Register
This service provides vital support for vulnerable people during a power cut, like hot food and shelter in prolonged power cuts. If you’re eligible, you can register with your supplier or contact us and receive extra information, advice and support.
Power Up Scheme
If you are on our priority service register, we will offer you the chance to sign up to one of our Power Up schemes, which support them with saving money on their energy bills and keeping warm.
Energy Saving Tips
We’ve created a page with a comprehensive list of everyday energy saving tips, including for heating and hot water, electrical appliances and smart meters. We’ve also added relevant links to alternative energy saving and bills support, like Citizens Advice or the Energy Savings Trust.
Winter Support
Winter weather, like storms, significant rainfall or power cuts, can make saving energy and managing energy bills harder than usual. We’ve put together essential power cut advice and tailored support information to help you stay safe this winter.
If you would like to learn more about National Grid’s energy-saving efforts and community involvement, please visit our FAQs page. Alternatively, you can contact us with any general queries or questions.
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