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Priority services

Get a little extra help and support during a power cut by joining our Priority Services Register.

 

Join our register

Our Priority Services Register (PSR) provides extra help and additional support during a power cut for elderly, very ill or disabled people, or those who rely on power for medical equipment. While power cuts can still happen, we will do everything we can to keep you connected.

Register for PSR

Join our Priority Services Register to get a little extra help and support during a power cut.

You can register for yourself or on behalf of someone else.

Register

Update your details

If you need to update your contact details or we have asked you to update them, you can do that here.

You do not need to register again.

Find out more

 

 

Save our number

Save our contact number so you'll recognise us when we call to check your Priority Services Register details: 0800 032 8301

We contact our PSR customers every two years to ensure your details are up-to-date. Adding our number to your phone contacts helps ensure you won't miss these important calls.

 

Our services

Customer Services Guide

Our handy guide to customer services includes details of how to register for priority services.

Download guide

Annual Vulnerability Report

Our second Annual Vulnerability Report of the RIIO-ED2 regulatory period provides and overview of the support services we have delivered for customers in vulnerable situations during the year 1 April 2024 to 31 March 2025. 

Download the report

 

 

Find out more about Priority Services

Explore the benefits of joining the Priority Services Register and information to help vulnerable customers stay warm and save money.

Find out more
Emergency information 24/7
For power cuts and emergencies call 0800 6783 105 or 105
For general enquiries call 0800 096 3080 Mon - Fri, 8am - 5pm