Don't Hang About
Welcome to Nat's Winter Hub
Stay one step ahead and be power-cut prepared this winter with the help of our power-cut expert, Nat the Bat. From winter power cut tips to who to report power cuts to, discover additional support and our priority services register (PSR). Don't hang about!
Are you power cut prepared?
Power cut checklist
Spending a few minutes reading this leaflet now could make a future power cut a lot less stressful.
Power cut information and advice
Get information on what to do and who to speak to if you have a power cut.
Safety first
Our first priority is the safety of you and your loved one. Here’s some information on how to ensure you stay protected during a winter power cut.
Low Carbon Technology - what happens in a power cut?
If you have an electric vehicle, heat pump, solar panels or other low carbon technologies (LCTs), take a look at our power cut advice.
Priority Services Register
Our Priority Services Register (PSR) provides extra help and support during a power cut for elderly, very ill or disabled customers, or anyone who relies on power for medical equipment.
Customers and community
Storm updates
We will send you updates before, during and after severe weather incidents likely to impact the electricity network.
Energy saving tips
There are many ways to improve your home's energy efficiency and cut your energy bills.
Energy bills support
We have worked with key industry partners to provide information about the support that is available for rising energy bills.
Customer services guide
Everything you need to know about our customer services in one handy guide.
Our guarantees to you
We aim to deliver exceptional customer service and work to an agreed set of standards.
Cookie Policy
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