Welcome to Nat's Winter Hub
Our power cut expert Nat, is here to help you get power cut prepared this winter. Don't hang about!
Are you power cut prepared?
Power cut checklist
Spending a few minutes reading this leaflet now could make a future power cut a lot less stressful.
Power cut information and advice
Get information on what to do and who to speak to if you have a power cut.
Low Carbon Technology - what happens in a power cut?
If you have an electric vehicle, heat pump, solar panels or other low carbon technologies (LCTs), take a look at our power cut advice.
Priority Services Register
Our Priority Services Register (PSR) provides extra help and support during a power cut for elderly, very ill or disabled customers, or anyone who relies on power for medical equipment.
Customers and community
Storm updates
We will send you updates before, during and after severe weather incidents likely to impact the electricity network.
Energy saving tips
There are many ways to improve your home's energy efficiency and cut your energy bills.
Energy bills support
We have worked with key industry partners to provide information about the support that is available for rising energy bills.
Customer services guide
Everything you need to know about our customer services in one handy guide.
Our guarantees to you
We aim to deliver exceptional customer service and work to an agreed set of standards.