Stay one step ahead and be power-cut prepared this winter with the help of our power-cut expert, Nat the Bat. From winter power cut tips to who to report power cuts to, discover additional support and our priority services register (PSR). Don't hang about!
Spending a few minutes reading this leaflet now could make a future power cut a lot less stressful.
Get information on what to do and who to speak to if you have a power cut.
Our first priority is the safety of you and your loved one. Here’s some information on how to ensure you stay protected during a winter power cut.
If you have an electric vehicle, heat pump, solar panels or other low carbon technologies (LCTs), take a look at our power cut advice.
Our Priority Services Register (PSR) provides extra help and support during a power cut for elderly, very ill or disabled customers, or anyone who relies on power for medical equipment.
We will send you updates before, during and after severe weather incidents likely to impact the electricity network.
There are many ways to improve your home's energy efficiency and cut your energy bills.
We have worked with key industry partners to provide information about the support that is available for rising energy bills.
Everything you need to know about our customer services in one handy guide.
We aim to deliver exceptional customer service and work to an agreed set of standards.
Cookie Policy
We use strictly necessary cookies to make our website work and provide you with a good experience. We'd like to set additional optional cookies to understand how you use our website and remember your settings but we will only do so with your consent. Full details about the cookies we use can be found in our cookie policy.
or select specific optional cookies
