Welfare provisions

Staying warm and safe during the storm

We know how difficult it can be without power during severe weather like this. To help keep you warm and safe, we're working with Warm Welcome to provide heated spaces across our area where you can access warmth, hot drinks, and a friendly welcome. You'll find opening times and locations listed below, along with their website for the latest information.

For customers experiencing longer power cuts, we're also providing welfare support including food trucks offering hot food and drinks in affected areas.

We understand how challenging these circumstances are for you and your families. Our teams are working round the clock to restore power as quickly as possible, but fallen trees, heavy snow, and difficult access conditions are making repairs take longer than usual. Please bear with us - our engineers live and work in these same communities, with their own friends and family affected, so we're all in this together. Your patience and understanding mean everything to us as we work to get everyone reconnected safely.

Please see locations below for our welfare vans within our impacted areas. The vans are aimed to provide you with some hot food and drinks:

Welfare provisions:

Location	Postcode	Opening times
Commercial road, Penryn - In the council car park behind the job centre	TR10 8SB	11am - 8pm Saturday Open from 11am Sunday

Warm spaces

Along with the list below, for your closest warm space we encourage you to check the Warm Welcome website for the most up to date information.

Sunday 11th January

Region	Location	Postcode	Opening times
South West	Portscatho United Church	TR2 5HN	9am - 5pm
	Dwell Cafe at Highway Church, Highway Community Centre, Penryn	TR10 8DA	10am - 1pm
	Victory Inn, Mount Hawke, Truro	TR4 8BN	Noon - 10pm
	Pendennis Community Centre, Falmouth	TR11 4NG	9am - 1pm
	Princess Pavilion, Falmouth	TR11 4AR	10am - 4pm
	The Hub, Nansledan 1 Chi Tennyson	TR8 4GL	2pm - 4pm
	Wave House Cafe, Newquay	TR7 1BH	9:30am - 1pm
	Centenary Methodist Church, Camborne	TR14 8HS	10am - Noon
	Methodist Church, Marazion	TR17 0AL	10:30 - Noon
	Penzance Salvation Army, Queen Street	TR18 4BH	10:30am - 1pm
	The Haven, Unit 6, Looe	PL13 1DX	5pm - 7pm
	St Buryan Church, Penzance	TR19 6BA	9am - 5pm
	Saltash Wesley Methodist Church, Callington Road, Saltash	PL12 6LA	8:45am - Noon

Guaranteed standards

f we haven't met our guaranteed service standards during Storm Goretti, you'll automatically receive a payment in the coming weeks. You don't need to do anything - we'll identify eligible customers and write to you with full details if this applies to your situation.

Thank you for your ongoing patience and understanding.