Welfare provisions

Staying warm and safe during the storm

We know how difficult it can be without power during severe weather like this. To help keep you warm and safe, we're working with Warm Welcome to provide heated spaces across our area where you can access warmth, hot drinks, and a friendly welcome. You'll find opening times and locations listed below, along with their website for the latest information.

For customers experiencing longer power cuts, we're also providing welfare support including food trucks offering hot food and drinks in affected areas.

We understand how challenging these circumstances are for you and your families. Our teams are working round the clock to restore power as quickly as possible, but fallen trees, heavy snow, and difficult access conditions are making repairs take longer than usual. Please bear with us - our engineers live and work in these same communities, with their own friends and family affected, so we're all in this together. Your patience and understanding mean everything to us as we work to get everyone reconnected safely.

Please see locations below for our welfare vans within our impacted areas. The vans are aimed to provide you with some hot food and drinks:

Welfare provisions:

Warm spaces

Along with the list below, for your closest warm space we encourage you to check the Warm Welcome website for the most up to date information. 

Wednesday 14th January

Thursday 15th January

Water support

We are aware that the impacts of Storm Goretti has impacted customers with a lack of water supply, the following spaces are open to support: 

Guaranteed standards

f we haven't met our guaranteed service standards during Storm Goretti, you'll automatically receive a payment in the coming weeks. You don't need to do anything - we'll identify eligible customers and write to you with full details if this applies to your situation.

Thank you for your ongoing patience and understanding.