General Advice

Who we are, and what we do

National Grid Electricity Distribution is responsible for electricity distribution across the Midlands, the South West and South Wales. Our business serves 8 million customers and we employ over 6,500 people to ensure the highest quality of service.

Preparing for a power cut

Power cuts do happen from time to time, often due to circumstances beyond our control. For helpful advice on preparing for a power cut and for tips on checking your electricity supply please watch our videos:

Planned Interruptions

Sometimes we have to interrupt the electricity supply to carry out essential network maintenance. For advice and how to prepare for these interruptions please watch our video:

Priority Service Registration

Customers who depend on electricity for home medical care or who have special communication needs, can find power cuts particularly worrying. Our free Priority Service Register is designed to help and assist. You can join our register here.