Complaints
If we've got something wrong, we want to know.
🔌 If you’re experiencing a power cut or power-related emergency, please call 105 or 0800 6783 105. These lines are free from all networks and available 24 hours a day, 7 days a week.
If you’re unhappy with our service for any reason, then let us know by filling out the form below. Give all the information you can, and we’ll do our best to put things right as soon as possible.
We will always try to contact you within one working day.
For information about what happens when you make a complaint, read our complaints procedure.
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