Skip to main content
Accessibility
Business customers
{{ vm.autoCompleteLoadingText }}
{{ vm.autoCompleteLoadingText }}
  1. Home
  2. Advice and guidance
  3. Cut-out Inspections: Guide For Customers
  4. Cut-out Inspections by Calisen

Cut-out Inspections by Calisen

We are working with Calisen to maintain, update, replace and record the details of all our network assets, some of which may be on land adjacent to or even inside our customer’s property.

Calisen smarter energy for all logo

A leading owner and manager of essential energy infrastructure assets, Calisen is committed to aiding the global effort to reduce carbon emissions through the development and implementation of digital energy infrastructure assets. On a journey to become the UK’s largest owner and installer of energy transition equipment for homes and businesses, Calisen Metering provides metering solutions and support services to the utilities sector and other related companies. 

Calisen website

For any cut-out inspection enquiries please call Calisen on 03442452146 or email nationalgridinspections@calisen.com . If you prefer please send in a photograph showing the cut out and meter equipment with your address and postcode to nationalgridinspections@calisen.com

We want to keep you and our staff safe at all times when they are working on these assets. Ahead of our visit please find below some guidance to keep all parties safe on the day of our attendance.

Planning:

  • We have just started a rolling programme of inspections of cut out asset equipment (the incoming cable and fuse that supplies power to the property), and these inspections will be completed by door to door visits without any prior appointment. The contractor teams completing the visual only inspection will require to gain access to the cut out asset which is generally cited near the electricity meter.
  • If a job has been raised in our database to attend the property a member of our team will call you, agree a date for the work, and agree any access required to undertake the task.
  •  Access to the equipment can be agreed when the appointment is booked so that the team is prepared ahead of the day of the visit. If any equipment is blocking access to our asset we would require the property owner or tenant to move this and make access to the asset clear.

On the day of the visit:

  •  The team undertaking the visual asset inspection will knock on the door or press any visible doorbell before stepping back from the doorstep and letting the door be opened. If nobody answers and our asset equipment is visible and accessible in an outside meter cabinet without needing to enter any gates etc. the inspection will still be completed as it is only a visual inspection.
  • For any pre-planned appointments the team will knock the door or ring the doorbell, and once answered check if anything has changed with any agreed plans so that we are able to still undertake the agreed work.
  • Our staff will also follow any guidance agreed with you beforehand, with regard to access to our equipment
  • We will keep our work time in your property to the minimum required to undertake the task safely.

What does a cut-out look like? 

Single Phase Meter Cabinet

Open cabinet with single phase electrical meter displaying one fuse amp and a breaker switch. Two grey wires feed into the meter, which is a white box at the top, through the breaker switch, labelled NN and LL respectively. A yellow-green striped wire feeds into the PME system that houses the amp.

Three Phase Modern Meter Cabinet 

Open cabinet with three phase modern meter displaying three fuse amps and a breaker switch. Two blue wires and two brown wires lead out of the meter, which is a white box at the top. One blue and one brown wire leads into the grey box housing the fuse amps. The other blue and brown wire feed into the breaker switch. A yellow-green striped wire is also connected to the fuse amps.

Legacy Internal Meter Point

Open cabinet with a digital meter, which is a white box, central. There are several wires that lead into eight different black boxes. In the top right corner is an analogue dial that serves as the traditional meter.

Emergency information 24/7
For power cuts and emergencies call 0800 6783 105 or 105
For general enquiries call 0800 096 3080 Mon - Fri, 8am - 5pm